Terms of service

General Terms and Conditions with Customer Information

Scope
Conclusion of Contract
Right of Withdrawal
Prices and Payment Terms
Delivery and Shipping Conditions
Retention of Title
Liability for Defects (Warranty)
Liability
Special Conditions for the Processing of Goods According to Customer Specifications
Redemption of Promotional Vouchers
Redemption of Gift Vouchers
Applicable Law
Jurisdiction
Code of Conduct
Alternative Dispute Resolution

1) Scope

1.1 These Terms and Conditions (hereinafter referred to as “T&Cs”) of Bucaddi Int. GmbH (hereinafter “Seller”) apply to all contracts for the delivery of goods concluded by a consumer or entrepreneur (hereinafter “Customer”) with the Seller in relation to the goods displayed in the Seller’s online shop. Any inclusion of the Customer’s own terms is rejected unless otherwise agreed.

1.2 These T&Cs also apply accordingly to contracts for the delivery of vouchers, unless otherwise specified.

1.3 A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not related to their commercial or self-employed professional activity.

1.4 An entrepreneur is a natural or legal person or a legally responsible partnership who acts in the exercise of their commercial or self-employed professional activity when concluding a legal transaction.

2) Conclusion of Contract

(Section 2 was already translated earlier in detail. Let me know if you’d like it repeated here.)

3) Right of Withdrawal

3.1 Consumers generally have a right of withdrawal.

3.2 Further details can be found in the Seller’s cancellation policy.

4) Prices and Payment Terms

(Section 4 was also already translated in detail earlier. Let me know if you’d like it repeated.)

5) Delivery and Shipping Conditions

5.1 If the Seller offers shipping, delivery is made within the specified delivery area to the delivery address provided by the Customer, unless otherwise agreed. The delivery address specified during checkout is decisive.

5.2 If delivery fails due to reasons attributable to the Customer, the Customer shall bear the reasonable costs incurred. This does not apply to the initial shipping costs if the Customer effectively exercises their right of withdrawal.

5.3 If the Customer is an entrepreneur, the risk of accidental loss or deterioration passes to the Customer upon handover to the carrier. If the Customer is a consumer, the risk only passes upon handover to the Customer or an authorized recipient, unless the Customer arranged the shipment with a carrier not previously designated by the Seller.

5.4 The Seller reserves the right to withdraw from the contract in case of incorrect or improper self-supply, provided the Seller is not at fault and has concluded a corresponding supply contract with due diligence. In this case, the Customer will be informed immediately, and any payments will be refunded without delay.

5.5 If collection is offered, the Customer may collect the goods during the Seller’s stated business hours. No shipping costs apply in this case.

5.6 Vouchers will be delivered as follows:

via email

6) Retention of Title

If the Seller provides goods in advance, they retain ownership until full payment has been made.

7) Liability for Defects (Warranty)

Unless otherwise stated, statutory warranty rights apply.

7.1 For entrepreneurs:

The Seller may choose the type of subsequent performance.
The limitation period for new goods is one year from delivery.
Warranty rights for used goods are excluded.
The limitation does not restart with a replacement delivery.

7.2 The above limitations do not apply:

to Customer claims for damages or expense reimbursement,
if the Seller fraudulently conceals the defect,
to goods used in construction that caused its defectiveness,
to any obligation to provide updates for digital elements in goods.

7.3 Statutory recourse rights of entrepreneurs remain unaffected.

7.4 Commercial customers must comply with the inspection and notification obligations under § 377 of the German Commercial Code (HGB). If they fail to do so, the goods are deemed accepted.

7.5 Consumers are requested to report obvious transport damage to the carrier and inform the Seller. Failure to do so does not affect statutory or contractual warranty claims.

8) Liability

The Seller is liable for damages as follows:

8.1 The Seller is fully liable:

for intent or gross negligence,
for injury to life, body, or health caused intentionally or negligently,
for guarantees (if provided),
for mandatory liability under laws like the Product Liability Act.

8.2 For negligent breaches of essential contractual obligations, the Seller’s liability is limited to the foreseeable, typical contractual damages.

8.3 Any further liability is excluded.

8.4 These liability rules also apply to agents and legal representatives of the Seller.

9) Special Conditions for Processing Goods Based on Customer Specifications

9.1 If the Seller also agrees to process goods according to Customer specifications, the Customer must provide all necessary content (e.g., text, images, graphics) in the required formats and grant the required usage rights. The Customer is responsible for ensuring no third-party rights are violated.

9.2 The Customer shall indemnify the Seller against all third-party claims related to any rights violations arising from such content, including legal defense costs, unless the Customer is not at fault.

9.3 The Seller reserves the right to reject processing orders if the provided content violates laws, regulations, or public decency—particularly content that is unconstitutional, racist, discriminatory, offensive, youth-endangering, or glorifying violence.

10) Redemption of Promotional Vouchers

10.1 Promotional vouchers (not purchasable, issued during campaigns) can only be redeemed in the Seller’s online shop and within the stated validity period.

10.2 Some products may be excluded if specified.

10.3 Must be redeemed before completing the order; retroactive application is not possible.

10.4 Only one promotional voucher per order.

10.5 Minimum order value must equal the voucher amount. No refund for remaining credit.

10.6 If the order exceeds the voucher value, the difference must be paid using another payment method.

10.7 No cash payment or interest on voucher value.

10.8 If goods paid for with a voucher are returned, the voucher will not be refunded.

10.9 Vouchers are transferable. Seller may honor them from the holder unless they know or should know the holder is unauthorized.

11) Redemption of Gift Vouchers

11.1 Gift vouchers (purchased in the online shop) can be redeemed only in the Seller’s online shop.

11.2 Valid for three years from the end of the year in which they were purchased. Remaining balances will be credited until expiry.

11.3 Must be redeemed before completing the order. Retroactive application is not possible.

11.4 Only one gift voucher per order.

11.5 Cannot be used to purchase more gift vouchers.

11.6 If the order exceeds the gift voucher amount, the difference must be paid using another method.

11.7 No cash payout or interest on gift vouchers.

11.8 Gift vouchers are transferable. The Seller may fulfill the voucher from the holder unless aware of unauthorized use.

12) Applicable Law

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this applies only if no mandatory consumer protection laws of the country of residence are restricted.

13) Jurisdiction

If the Customer is a merchant, public law entity, or public fund based in Germany, the Seller’s business location is the exclusive place of jurisdiction. If the Customer is based outside Germany, the Seller’s business location remains the exclusive place of jurisdiction for business-related disputes. The Seller also reserves the right to sue at the Customer’s place of business.

14) Code of Conduct

The Seller adheres to the “Fairness in Commerce” initiative participation conditions, viewable at:
https://www.fairness-im-handel.de/teilnahmebedingungen/

15) Alternative Dispute Resolution

The Seller is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.